Refund Policy

1. Overview

At Reel Magic Wildlife, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help. This Refund Policy outlines the terms under which returns, exchanges, and refunds are processed for our South African customers.

2. Returns

Eligibility: You have 30 days from the date of purchase to return an item. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase is required.
Non-Returnable Items: Certain items cannot be returned, including perishable goods, custom or personalized products, items marked as final sale, and gift cards.

3. Return Process

Step 1: Contact Us - To initiate a return, please contact our customer service team at [Your Email Address] or [Your Phone Number]. Provide your order number and reason for the return.
Step 2: Return Authorization - Once your return is approved, we will provide you with a return authorization and instructions on how to return the item. Please do not send your purchase back without a return authorization.
Step 3: Shipping - You are responsible for the cost of return shipping unless the item is defective or the return is due to an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

4. Refunds

Processing: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund within 7-10 business days.
Method of Refund: Refunds will be issued to your original method of payment. Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider’s policies.
Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, items with missing parts, or items returned more than 30 days after delivery).

5. Exchanges

If you need to exchange an item for a different size, colour, or a replacement for a defective product, please contact us. We will guide you through the exchange process. Exchanges are subject to product availability.

6. Sale Items

Only regular-priced items may be refunded. Sale items are not eligible for a refund, unless they are defective or damaged.

7. Consumer Protection Act (CPA)

Cooling-Off Period: In accordance with the Consumer Protection Act (CPA), you are entitled to cancel your order within 7 days of receiving your goods, provided the goods are in their original condition. You will be responsible for the return shipping costs.
Defective Goods: Under the CPA, if you receive a product that is defective or not as advertised, you are entitled to a repair, replacement, or refund within 6 months of purchase. We will cover the cost of return shipping for defective goods.

8. Contact Us

If you have any questions about our Refund Policy or need assistance with a return or exchange, please contact us at:

Email: enquires@reelmagicwildlife.co.za
Phone: 041- 4633231
Mailing Address: Reel Magic CC, Box 42, Swartkops, 6210

Thank you for choosing Reel Magic Wildlife. We are committed to providing you with a seamless shopping experience and appreciate your business