Shipping Policy

1. Overview

At Reel Magic Wildlife, we strive to ensure that your orders are processed and delivered as efficiently as possible. This Shipping Policy outlines how we handle shipping, delivery times, costs, and other important information related to your order.

2. Order Processing

Processing Time: Orders are typically processed within 1-2 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day.
Order Confirmation: Once your order is processed, you will receive an email confirmation with your order details and a tracking number once your order has shipped.

3. Shipping Methods and Delivery Times

We offer the following shipping options:

Standard Shipping: Delivery typically takes 5-7 business days from the time your order is shipped. This option is available for most items.
Expedited Shipping: For faster delivery, we offer expedited shipping, which typically takes 2-3 business days. Additional charges apply.
International Shipping: We ship to select international destinations. Delivery times vary by location and may take up to 15-20 business days. Customs processing may cause additional delays.

Please note that delivery times are estimates and may vary depending on your location and circumstances beyond our control, such as weather or carrier delays.

4. Shipping Costs

Domestic Shipping: Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. We offer flat-rate shipping for certain items.
International Shipping: International shipping costs are also calculated at checkout and include any applicable duties, taxes, and fees. Customers are responsible for any additional customs fees that may be incurred.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order’s progress on the carrier’s website.
Please note that it may take up to 24 hours for tracking information to become available after your order has shipped.

6. Shipping Restrictions

We do not ship to P.O. Boxes, APO/FPO addresses, or certain remote locations.
Certain products may be restricted from shipping to specific regions due to legal or carrier restrictions. You will be notified at checkout if an item in your cart cannot be shipped to your location.

7. Lost or Damaged Items

Lost Packages: If your package is lost in transit, please contact us as soon as possible so we can investigate the issue with the carrier. We will work to resolve the issue and may offer a replacement or refund, depending on the situation.
Damaged Items: If your order arrives damaged, please contact us within 7 days of delivery. We may request photos of the damage and will arrange for a replacement or refund.

8. Changes and Cancellations

Order Changes: Once an order has been processed, we may not be able to make changes. If you need to change your shipping address or order details, please contact us as soon as possible.
Order Cancellations: If you wish to cancel your order, please contact us immediately. If your order has already been shipped, we may not be able to cancel it, and you may need to follow our return policy.

9. Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

Email: enquires@reelmagicwildlife.co.za
Phone: 041- 4633231
Mailing Address: Reel Magic CC, Box 42, Swartkops, 6210

Thank you for choosing Reel Magic Wildlife. We are committed to providing you with a seamless shopping experience and appreciate your business